Shipping policy

WeeBase / SHIPPING POLICY

Orders placed by 1:00 p.m. Japan time for in-stock items will be shipped the following day. We
are closed on Mondays and Tuesdays (Japan time).
We will ship your order by UPS to the address you specify. However, depending on your
location, the weight and size of your order, it may be shipped by another method.
It takes approximately 2 weeks for delivery to the customer's address. However, it may take up
to 4 weeks depending on weather, time of year, postal conditions, and various other reasons. A
shipping slip number will be provided to the customer's e-mail at the time of shipment. You will
be able to check the status of your shipment yourself via the shipping e-mail.

Although we have taken great care in packaging, damage may occur due to unforeseen
circumstances. In the unlikely event that there is something wrong with the packaging upon
delivery, please ask the delivery staff to reject the package and check the contents for damage
in the presence of the local delivery company.

In international transactions, the goods you order may be subject to VAT, customs duties and
sales taxes and levied at the time of importation. We ship in DDU on all international
transactions. Therefore, we do not charge VAT, customs duties, sales taxes, or any
unpredictable, special charges or brokerage fees when you settle your goods. If these additional
charges are necessary for the customer to retrieve the goods from customs, they will need to be
paid. If you need further information regarding the importation of goods, please contact your
local customs office.

*DDU:Delivered Duty Unpaid
Ex-destination (excluding customs duty)